Friday, December 16, 2011

Western Digital Cuts Warranty

Western Digital sent out a letter to its channel partners informing them that Caviar Blue, Caviar Green, and Scorpio Blue drives will have their warranties slashed from three years to two years. Caviar Black and Scorpio Black will remain unaffected.

Channel partners have received a letter from SelectWD about this:

This new warranty policy will be effective for drives shipped from January 2nd, 2012. It is important that you take a moment to update your website(s) and collateral to reflect this change for effected drives shipped after January 1st, 2012.

All drives shipped to distributors prior to Jan. 2nd 2012 will retain the current warranty terms. Because of existing inventory in the distribution channel there will be a short period of time when some drives with a 3-year warranty will be sold at the same time as drives with a 2-year warranty.

If you have any doubt about the warranty of a drive you purchased, you can go to, select Warranty and RMA Services and proceed to the Warranty Check page.

The letter goes on to say "In the near future we will be unveiling an extended warranty offering with special pricing." At this time, there's no explanation why WD is reducing its warranty term.

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